hays.. Lately i used to be depressed about what's going on with my status as an employee of transcom. I WAs actually put under monitoring cause my CSAT scores went down this past few weeks which leads me to the bottom list of agents who has a bad scores when it comes to this metric.
The bad thing was that i will be audited 7 calls per day which is in fact a pressure on me. cause it would be hard for me to empathize too much to those customers who seem to insult me though they know that i'm not the one who made them suffer. i'm just a person who take calls for SEARS and i dont have any idea why this was happening to them. waaah i hate it..!!
I tried to be good in all the calls that i recieved. iT's just that sometimes because i was really upset and mad to the customer, i tend to higher my tone and keep on telling them that i'm not the one who made them feel like the way they feel.
And because of bad fate, that call was audited which of course results to an unpleasant scores. TO be honest with, i got a scores of 60,40 and the worst of all 0 percent in one of my audits. hahahaha i got frustrated and it came to the point that i wanna give up and just take calls for no reason.hays thanks god there's yuyan who always makes me feel good and he's very supportive and i'm very proud cause he felt what i feel and he knows how much disappointed i was about what's happening wioth my career as an agent!1 hehehehe yun lang!!
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